Please take a moment to read through our commonly asked questions. If you still have a question afterwards, please contact your salesperson or our customer service department.
Q: Are the prices listed on your website wholesale?
A: Yes, we sell only wholesale, business to business.
Q: Do I have to buy cases to get wholesale prices?
A: No, as your wholesale distributor we offer you the convenience of ordering your items by the piece. There are some items that are sold “by display” meaning you would purchase the entire display. Often times those items are also sold individually.
Q: What is your minimum order?
A: At Honey’s Place we don’t have a minimum order. If you are just starting your business or have been in business for years Honey's Place wants to be your Wholesale adult toy and lingerie distributor.
A: All orders are weighed and charged the actual cost of shipping. Customers are also welcome to use their own shipping account.
A: We are open Monday through Friday from 8:00 am until 4:30 pm
A: We are open on days that major shippers such as FedEx and UPS are open
Q: Do you carry promotional items?
A: Yes, We carry a wide variety of promotional materials from many sex toy and lingerie manufacturers including but not limited to signs, cups, posters, mouse pads and Try Me/Buy Me. Check out our promotional list at http://goo.gl/t4UMgf and contact your sales representative to add these to your order.
Q: How do I order promotional items?
A: Simply contact your sales representative to have the items added to your order. If there is an item that you want that we do not have in stock we can always order this item for you. Please note that these items will only be added to an existing order and cannot be ordered alone.
A: To get your order out on the same day for USPS your order must be in by 1:00 PM.
Q: How long will it take for my order to ship?
A: We strive to get all orders shipped that are received by 1:00 PM each day. All orders are shipped within 24 hours.
Q: How will my order be shipped?
A: We ship using the carrier requested by our clients. If no specific carrier is chosen we use FedEx Ground Services as an automatic default.
Q: Which carriers does Honey’s Place work with?
A: We have relationships with UPS & FedEx. We also can use USPS priority at client’s request. Depending on the size of the order we can also work with various trucking companies. We strive to provide the most secure and cost effective options for our clients.
Q: Will my shipment be insured?
A: Yes, we insure all shipments for the protection of our clients as well as us as your distributor.
Q: Is my package shipped discreetly?
A: We use all non-descript boxes to ship your packages in. For our drop ship customers, all of our orders are shipped 100% discreetly.
Q: What if my order is damaged during shipping?
A: In the event any of your boxes are damaged during shipping you must file a complaint with your driver upon delivery. It is smart to take a picture and document the damage. Always keep the damaged boxes and packing materials. This is necessary for your claim with the carrier.
Q: What if my package is returned to Honey’s Place?
A: Please Honey's Place immediately. Refused orders can be re-shipped at client’s expense one time. Orders returned again will be sent only after pre-payment. The customer will be responsible for 20% restocking fee and all shipping costs on all refused orders.
Q: What if I receive a defective item?
A: Products with manufacturer defects must be reported within 30 days of receipt. Contact your Honey's Place sales representative regarding replacement and return. All returns require a return authorization number.
Q: How can I make changes to my account?
A: For any changes including address, phone number, email address, business name, etc. please contact your sales representative.
Q: Is my credit card secured?
A: YES! Your credit card information is never put into our wholesale website. Once your credit card is entered into our internal operating system the numbers are blocked out so no one has access to that information.
Q: When is my credit card charged?
A: Your credit card is charged automatically upon closing out and packaging up your order for shipment.
Q: What options for payment do I have?
A: New accounts are set up on Credit Card basis. Please contact your sales representative to discuss any other options.
Q: Does Honey’s Place sell addresses or information lists?
A: Our goal is to make our customer's successful. All client information is completely confidential. Honey's Place will never use, loan, distribute or sell any information to anyone for any reason.
Q: Do I have to receive new item emails or information?
A: You can choose to opt out of that service when establishing your account or at any time afterwards under the “my account” tab.
Q: How can I receive your catalog?
A: You can request a Honey's Place catalog by simply requesting it with your order. If you also need additional catalogs from other wholesale adult toy and wholesale lingerie manufactures, please let your account manager know so we can get those sent out to you immediately. You may also select specific catalogs under the catalog category on our website. For the Honey’s Place catalog you could simply check out our online catalog at http://goo.gl/cH2qzr.
Q: Can you provide me with images and descriptions of the products you carry?
A: Yes, Honey's Place offers both API and XML data feeds as an additional service to our clients. Please contact your sales representative regarding this service.
Q: Do you offer drop shipping services?
A: Yes we do. Honey's place is not only one of the largest adult novelty distributors, but we offer the best state of the art, automated drop-ship order processing. To find out more information please go to /DropShipping.aspx. For complete information please contact your sales representative for details.
Q: What if my Drop-Ship order is refused and sent back to Honey’s Place?
A: Drop-Shipped orders that have been refused are subject to be charged up to a 20% re-stocking fee.
A: For more information on our return policy please see our returns policy page.