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Honey's Place
Frequently Asked Questions
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Company Information
Why choose Honey's Place?
Honey's Place is an award-winning, female-founded adult distributor with 30 years of experience helping customers succeed and grow with confidence. Specializing in bath and body products, sex toys and accessories, lingerie, CBD products and party supplies, Honey's Place is the largest adult distributor on the west coast and stocks more than 15,000 SKUs from 170+ manufacturers around the world. We ship directly from our large Southern-California warehouse with a 98% fill rate.
Through integrity, accountability, passion and clear focus, Honey's Place is a vibrant company with a culture dedicated to collaboration and strong relationships. We cater to all types and sizes of business, including physical store locations, reseller platforms, home party businesses, and e-commerce retailers. Our progressive approach allows customers to grow using the latest technology and web services - including reliable drop shipping - available exclusively to Honey's Place customers.
Through integrity, accountability, passion and clear focus, Honey's Place is a vibrant company with a culture dedicated to collaboration and strong relationships. We cater to all types and sizes of business, including physical store locations, reseller platforms, home party businesses, and e-commerce retailers. Our progressive approach allows customers to grow using the latest technology and web services - including reliable drop shipping - available exclusively to Honey's Place customers.
What are the hours of operation?
We are open Monday through Friday from 8:00 AM until 4:30 PM PST / 11:00 AM until 7:30 PM EST.
Where is Honey's Place located?
Honey's Place is located at 640 Glenoaks Blvd. San Fernando, CA 91340.
New Customer Information
How do I sign up to become a customer?
It has never been easier to become a Honey's Place customer. Simply click the New Customer banner on our home page and fill out all new account paperwork online. Once submitted, an account manager will contact you within 24 hours to complete the new account set-up process.
When can I place my first order?
As soon as your new account paperwork is reviewed and approved, we will email you an account number and a website log-in so you can place your first order. We strive to activate new accounts within 24 hours of paperwork submission.
Who is eligible to order from Honey's Place?
You must be an approved wholesale customer to access our website and place an order. We are strictly a business-to-business distributor, so all accounts must currently be in operation or be in the process of establishing a business to get approved.
What is your minimum order?
We do not have a minimum order requirement at Honey's Place.
Does Honey's Place sell addresses or information lists?
All client information is kept completely confidential. Honey's Place will never loan, distribute or sell any customer information to anyone for any reason.
Catalog and Buyer's Guides
How can I receive your catalog?
Simply make a request with your next order.
Can I get manufacturer's catalogs that do business with Honey's Place?
Yes. Please contact your account manager to request any manufacturer catalogs.
Can I use your buyer's guides to help with my purchases?
Yes, our buyer's guides help customers gear up for holiday seasons and keep up with new trends and growing categories. Each buyer's guide features items hand-selected by our Director of Purchasing.
Pricing Information
Are the prices listed on your website wholesale?
Yes, we only sell wholesale, business to business. All prices are listed at manufacturer published wholesale pricing unless an item is on sale.
Do I have to buy cases to get wholesale prices?
No. As a wholesale distributor, we offer the convenience of ordering items by the piece. Some items are sold as "displays," which means you must purchase the entire display. Often, display items also are sold individually and have a distinct item number and UPC code. If you need help finding individual items, please contact your Account Manager.
I am not yet a customer with Honey's Place. Why can I not see pricing on your website?
Because we sell exclusively wholesale, only approved customers can log in and view pricing.
What should I retail items at?
Suggested retail should be at least 100% above wholesale price, unless the item has a MAP policy. MAP policies must be adhered to with no exceptions.
Orders
Do I have to place my order online?
We prefer that you place all orders online; however, we also accept orders by phone, email and fax.
I need to get my order out today. What is the latest I can submit my order?
We strive to ship orders same-day, as long as they are received by 12:00pm PST. Regardless, all orders received by Honey's Place are shipped within 24-48 hours.
What if I need to add to an order I have already submitted?
Our goal is to ship all orders received before 12:00pm PST. If you need to make a change or cancel an existing order, please call or email your Account Manager immediately so they can make the necessary changes.
Some circumstances prevent us from making changes or cancelations, and we cannot guarantee changes or cancelations on orders that have already been submitted. We are unable to make changes to orders that have been closed or shipped.
Please note that changes made after an order is submitted may result in the delay of shipping.
Some circumstances prevent us from making changes or cancelations, and we cannot guarantee changes or cancelations on orders that have already been submitted. We are unable to make changes to orders that have been closed or shipped.
Please note that changes made after an order is submitted may result in the delay of shipping.
Shipping Information
What carriers does Honey's Place work with?
Honey's Place currently offers shipping via USPS, UPS, and FedEx. We strive to provide the most secure and cost-effective options to our customers. If you have special carrier needs, contact your Account Manager.
How do you calculate shipping?
Shipping cost and calculations are dictated by the shipping carriers. The cost depends on the density of the package, which is the amount of space a package occupies in relation to its weight. For each shipment, your charge is based on the dimensional weight or actual weight of the package - whichever is greater.
UPS and FedEx calculate shipping cost by dimensional weight, which takes into account length, width, and height along with the weight of a package.
UPS and FedEx calculate shipping cost by dimensional weight, which takes into account length, width, and height along with the weight of a package.
Can I use my own shipping account to ship my orders?
Yes, you can link your own shipping account to your Honey's Place account. Please contact your Account Manager or our accounting department to set this up.
How long will it take for my order to ship?
Honey's Place works hard to get all orders processed and shipped same-day, as long as they are received by 12:00pm PST. Regardless, all orders received by Honey's Place are shipped within 24-48 hours.
How will my order be shipped?
We ship using the default carrier that was selected at the time of your account set-up; however, you can change the carrier on a per-order basis via our website. If you need to change your default shipping carrier setting, please contact the accounting department or your Honey's Place Account Manager.
Will my shipment be insured?
Each carrier has its own policy and limits related to shipping insurance and what is automatically insured. If you would like more information on what each carrier insures, please ask your Account Manager. Any additional insurance is your responsibility to purchase.
Is my package shipped discreetly?
All orders are shipped 100% discreetly using non-descript boxes with no identifying marks or branding.
Who is responsible to pay for shipping costs?
All orders are shipped out F.O.B. San Fernando, CA. You are responsible to pay for all shipping charges associated with your order. For international customers, this includes all import duties, taxes, and fees associated with importation of goods into your country.
What if my package is returned to Honey's Place?
Returned or refused orders can be re-shipped at your expense. Orders returned again will be sent only after pre-payment. You may be subject to a 20% restocking fee and are responsible for all shipping costs on any returned or refused orders.
How long will it take for my order to arrive?
This depends on your location and the chosen shipping method. With Honey's Place, you can track your package at any time by using the tracking number provided with your shipping confirmation email.
Do you offer international shipping?
Yes, Honey's Place provides convenient international shipping services. Honey's Place will work with your freight forwarding agent to deliver products to most destinations around the world.
What is a Pro Forma Invoice?
A pro forma invoice is an international commercial invoice used to classify and appraise merchandise for duty and admissibility purposes. A pro forma invoice is used for customs purposes in importation. It is not a demand or a request for payment.
Honey's Place provides you with a pro forma template in an easy-to-use excel format. To access it, simply log into your account, click on Order History, and enter the desired sales order number.
Honey's Place provides you with a pro forma template in an easy-to-use excel format. To access it, simply log into your account, click on Order History, and enter the desired sales order number.
How are backorders handled?
Unless otherwise specified, all backorders will be canceled if an ordered product becomes unavailable. Upon request, we can substitute a similar item when possible. For stock updates, click the Notify Me button on the product page to receive an email notification as soon as the backordered item has been received in our warehouse.
To discuss additional backorder options, please contact your Account Manager.
To discuss additional backorder options, please contact your Account Manager.
What is an ETA?
Estimated Time of Arrival (ETA) is the time at which we expect a product to arrive at the Honey's Place warehouse. This ETA is supplied to us by the product manufacturer, which means ETA delays are out of our control. We do our best to be as accurate as possible and list all ETAs on our website for your convenience.
Can I pick up my order?
Yes, you can request to have your order picked up in person. We request that our warehouse is given at least 4 hours to process your order so that it will be ready when you arrive. Please contact your Account Manager for more information.
Drop Shipping
Do you offer drop shipping services?
Yes. Honey's Place offers automated drop-ship order processing. For more information, see our drop ship page or contact your Account Manager.
Can you provide me with images and descriptions of the products you carry?
Of course. Honey's Place offers both API and XML data feeds to all customers. Honey's Place has a well-documented API that your programmer can develop to for submitting orders and retrieving tracking information and shipping costs. Each item also has images on the product page you can use on the Honey's Place website.
Do you ship orders to military addresses?
Yes, we ship to all military addresses. Please be sure to select USPS Priority Mail for any packages that are being delivered to military addresses. We cannot ship to APO or FPO's via UPS or FedEx.
If I am using Honey's Place Drop Shipping Services but my company is located outside of California, do I need a California Resale Certificate?
Yes, we require you to have a CA resale certificate in order to ship any orders to California. For questions about the out of state process, contact your Account Manager.
Do you send invoices to my drop ship customers?
No. To support discreet delivery, drop-ship orders are shipped in non-descript packaging with no identifying marks or branding, and we do not include invoices or packing slips - just the items. If you need help setting expectations with your customers, your Account Manager can help.
Do you offer custom packing slips?
For the most discreet experience, we do not include packing slips or invoices with drop-ship orders. If you have questions about drop ship options, contact your Account Manager.
What if my Drop Ship order is refused and sent back to Honey's Place?
Drop-shipped orders that have been refused may be subject to a 20% re-stocking fee. Contact your Account Manager for more information.
MAP Policies
Are there any products that have pricing or listing restrictions?
Yes. As an exclusive distributor for many manufacturers, Honey's Place takes our partnerships seriously and are responsible for maintaining each brand's integrity and reputation. This includes the MAP (Minimum Advertised Price) agreements set forth by various manufacturers.
MAP policies determine a minimum advertised price for a product, and each manufacturer's MAP policy varies. Please refer to your MAP agreement manager when you log into your account for more information.
MAP policies determine a minimum advertised price for a product, and each manufacturer's MAP policy varies. Please refer to your MAP agreement manager when you log into your account for more information.
Am I required to sign a MAP agreement for these products?
All Honey's Place customers must sign and follow MAP policies per the manufacturer's instructions and requirements. Occasionally, these vendors check retailers' minimum advertised prices of MAP brands and, generally, when a pricing violation is found, either the distributor or the manufacturer will contact the retailer directly. Those found in violation will be required to update pricing within a specific period of time in order to avoid penalties.
Payment Information
Is my credit card secured?
Yes. Your credit card information is never stored in our wholesale website. Once your credit card is entered into our internal operating system, the numbers are encrypted for your protection.
When is my credit card charged?
If your account is set up on credit card terms, your card will be charged prior to the order being shipped. If you are set up with net terms and you have a credit card on file, your card will be charged when your payment is due.
What option for payment do I have?
New accounts are set up with credit card terms. Please contact your Account Manager to discuss alternative options.
What forms of payment do you take?
Honey's Place accepts all major credit cards, cash, PayPal, certified checks, ACH, wire transfer and personal or company checks, upon approval.
Does Honey's Place offer net terms?
Yes. To qualify for net terms, you must be a Honey's Place customer for at least 90 days and have placed a minimum of three orders.
For Net 30 terms, we require at least three references for entities with whom you currently hold terms agreements and a credit check prior to approval.
To apply, please contact your Account Manager.
For Net 30 terms, we require at least three references for entities with whom you currently hold terms agreements and a credit check prior to approval.
To apply, please contact your Account Manager.
What if my credit/debit card declines?
We will contact you as soon as possible and your order will be held until you respond and/or payment is made.
Invoicing
How does Honey's Place invoice?
We automatically generate an invoice for each order. We also offer rolled up (aka batched) invoices for our drop-ship customers. These rolled-up invoices are sent to the customer at the end of each business day.
Can you display the UPC instead of Honey's Place item numbers on my invoice?
Our default invoice displays our item numbers; however, you have the option to have the UPC numbers displayed instead. If you need to change your default invoice settings, please contact your Account Manager or the accounting department.
What do the status codes mean on my invoice paperwork?
(N) Normal: Normal item that we currently stock in our warehouse.
(SP) Special: An item that we currently do not stock in our warehouse but is an active item from the manufacturer. Special items can be requested through your Account Manager or via our website. Special items are brought back to Normal status on a case-by-case basis.
(DIS) Discontinued: These are items that have been discontinued by the manufacturer. Once our inventory is depleted, we will no longer have Discontinued items in stock or available for reorder.
(SP) Special: An item that we currently do not stock in our warehouse but is an active item from the manufacturer. Special items can be requested through your Account Manager or via our website. Special items are brought back to Normal status on a case-by-case basis.
(DIS) Discontinued: These are items that have been discontinued by the manufacturer. Once our inventory is depleted, we will no longer have Discontinued items in stock or available for reorder.
Returns, Missing Products and Damages
What is your return policy?
Please find our return policy here: Returns.
What if my order is damaged during shipping?
In the event any of your boxes are damaged during shipping, you must file a claim with the carrier upon delivery. Please note that the carrier usually requires pictures of the damaged boxes. For more information, see our damaged products policy page.
What if I do not receive an item that I was charged for?
This rarely happens, as every item is scanned before shipping to keep mistakes at a minimum. However, in the occasion an error may occur, contact your Account Manager immediately. Please make sure to check the packing material and box, as smaller items can be easily missed while unpacking the order.
Defective Products
What is your return policy for defective items?
Any products with manufacturing defects must be returned within 90 days of receipt with a return authorization number. Contact your Account Manager regarding a return or see our returns page for more information.
Note: Due to the nature of the products we sell, Honey's Place cannot accept any items that have been used.
Note: Due to the nature of the products we sell, Honey's Place cannot accept any items that have been used.
If I am local to Honey's Place, can I drop off my returns to your warehouse instead of mailing these items?
Yes. A return merchandise authorization (RMA) will still be required by your account manager. Returns cannot be given directly to the warehouse; please give your returned merchandise to your Account Manager so they can get it processed it for you. Returns are typically processed within 7-10 business days.
Product Information
How are your products packaged?
Items are sold in the original manufacturer's packaging. To see how an item is packaged, visit the product page on HoneysPlace.com and click through the product photos. If the product comes in retail packaging, an image will be shown.
Please note: Manufacturers occasionally update and change their packaging. We strive to have the most up-to-date images on our website, but there may be an occasion where the product photos have not yet been updated. If you notice this, please contact us or your Account Manager so we can update the image(s).
Please note: Manufacturers occasionally update and change their packaging. We strive to have the most up-to-date images on our website, but there may be an occasion where the product photos have not yet been updated. If you notice this, please contact us or your Account Manager so we can update the image(s).
Current Customers
How can I make changes to my account?
To make changes to your account, including address, phone number, email address, or business name, please contact our accounting department or your Account Manager.
Website
Can you provide me with images and description of the products you carry?
Yes. Honey's Place offers both API and XML data feeds so you can easily retrieve product details and images. Honey's Place has a well-documented, easy-to-use API that your programmer can develop to, so you can submit orders, retrieve tracking information and shipping costs.
Do you have custom data feeds?
Honey's Place offers custom data feeds. These include all the product data, including image references, category data, MAP, MSRP, wholesale and customer pricing. This allows you to access all our data at once or only select the data you need.
How often do you get new merchandise?
New merchandise arrives in our warehouse daily. Our inventory is updated every 15 minutes on our website to ensure the newest items are always accessible, and our New Items section shows all items that have arrived in the past 90 days.
What if I am having technical issues with the site?
Please let us know if there is an issue so that we can resolve any problems. Contact your Account Manager or contact us.
For the best experience on our website, please ensure that your browser is up to date. We recommend using Google Chrome, Firefox and Safari. Before contacting technical support, please ensure that your browser is current and, after updating it, refresh your screen.
For the best experience on our website, please ensure that your browser is up to date. We recommend using Google Chrome, Firefox and Safari. Before contacting technical support, please ensure that your browser is current and, after updating it, refresh your screen.
Can I use the images on Honey's Place for my sex toy retail website?
Yes, you are authorized to use the images and also the descriptions featured on Honeysplace.com to help promote the products you purchase from us for resell on your own website.
Note: Do not link directly to our website image URL's. If you link directly to them, they could appear broken on your site.
Note: Do not link directly to our website image URL's. If you link directly to them, they could appear broken on your site.
How often is inventory updated on Honey's Place data feed?
The moment an order is submitted, our inventory is automatically updated and the ordered items are reserved. The inventory on our data feed is updated every 15 minutes, which allows you to view available products with the confidence that they will be in stock.
Can I search products by using the manufacturer's UPC on your website?
Yes. If you do not know the Honey's Place SKU but know the manufacturer's UPC or product name, you can search and even enter your orders through our Quick Order Page.
Promotional Items
Do you carry promotional items?
Yes, we carry a wide variety of promotional items and displays from many sex toy and lingerie manufacturers, including but not limited to signs, posters and T-shirts.
How do I order promotional items?
Simply contact your Account Manager to have promotional items added to your order. If there is a promotional item that you want that we do not have in stock, we can request this item for you. Some promotional items can be viewed and ordered via our website, too.
Do I have to receive promotional emails or information?
You can choose to opt out of promotional emails at any time. Simply click on the My Account tab to adjust your settings.
Samples and Testers
Does Honey's Place provide free samples?
Unfortunately, we are not able to provide free samples. If you have questions about the merchandise you're considering, please contact your Account Manager and they will be more than happy to answer them for you.
Can we get product testers for our stores?
Certain manufacturers provide testers with a minimum buy-in. Most available testers, as well as the qualifying purchase information, are available on the product page. If you are interested in testers not shown on our website, please contact your Account Manager to see if the manufacturer has any available.
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