FAQ
Honey's Place FAQ
Frequently Asked Questions
Find answers to common questions about Honey's Place wholesale accounts, ordering, shipping, drop shipping, product data, website access, and account requirements.
Need help?
Call 818-256-1101 Monday-Friday, 8:00 AM-4:30 PM PST.
New customer? Start with the New Customer Information section below.
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Important Account Notice
Wholesale Account Requirements and Data Access
Honey's Place reviews account approval, account type, website access, ordering privileges, Drop Ship access, data access, and account-specific requirements based on business type, sales channel, verification status, account activity, purchasing activity, and intended use of Honey's Place resources.
Some accounts may be subject to minimum order requirements, activation fees, Data Access Fees, account-specific fees, or other approved account terms. Any applicable fees or requirements will be disclosed during account review or before the related access or services are approved.
Review Account PolicyCompany Information
Why choose Honey's Place?
Honey's Place is a wholesale adult distributor with decades of experience helping approved customers grow their businesses. We stock products across many categories, including bath and body, novelties, accessories, lingerie, party supplies, and related wholesale products.
Honey's Place serves different types of approved wholesale customers, including physical store locations, reseller platforms, home party businesses, pop-up sellers, event-based businesses, and e-commerce retailers.
Honey's Place serves different types of approved wholesale customers, including physical store locations, reseller platforms, home party businesses, pop-up sellers, event-based businesses, and e-commerce retailers.
What are your hours of operation?
We are open Monday through Friday from 8:00 AM to 4:30 PM PST.
Where is Honey's Place located?
Honey's Place is located at 640 Glenoaks Blvd., San Fernando, CA 91340.
New Customer Information
Who can order from Honey's Place?
Honey's Place is a wholesale-only distributor. Customers must apply and be approved before accessing wholesale pricing, website ordering, account resources, and related services.
How do I sign up to become a customer?
To become a Honey's Place customer, please complete the new customer application. Once your application is submitted, our team will review your account information and follow up regarding approval, account type, website access, and any applicable account requirements.
Start your customer application
Start your customer application
When can I place my first order?
You may place your first order after your account paperwork has been reviewed and your account has been approved. Once approved, you will receive account access information so you can log in and order based on your approved account type.
Do I need approval before I can see pricing?
Yes. Because Honey's Place is a wholesale-only distributor, only approved customers can log in and view wholesale pricing.
What is your minimum order?
Honey's Place does not have a general minimum order requirement for all accounts. However, certain account types may be subject to account-specific requirements.
Home Party, Pop-Up Shop, Special Occasion, event-based, occasional-use, or similar accounts may be subject to a $200 minimum order requirement per order.
Select Drop Ship accounts may be subject to account-specific requirements, including activation fees, Data Access Fees, data access requirements, account access requirements, service requirements, or other approved account terms.
Account-specific fees may apply. Any applicable fees, requirements, or approved account terms will be disclosed during account review or before the related access or services are approved.
For more information, please review the Wholesale Account Requirements and Data Access Policy.
Home Party, Pop-Up Shop, Special Occasion, event-based, occasional-use, or similar accounts may be subject to a $200 minimum order requirement per order.
Select Drop Ship accounts may be subject to account-specific requirements, including activation fees, Data Access Fees, data access requirements, account access requirements, service requirements, or other approved account terms.
Account-specific fees may apply. Any applicable fees, requirements, or approved account terms will be disclosed during account review or before the related access or services are approved.
For more information, please review the Wholesale Account Requirements and Data Access Policy.
Does Honey's Place sell addresses or customer information lists?
No. Customer information is kept confidential. Honey's Place does not loan, distribute, or sell customer information lists.
Ordering
How do I place an order?
Approved customers may place orders through the Honey's Place website using their approved account. If you need help placing an order, please contact your Account Manager or our customer support team.
Do I have to place my order online?
We prefer that approved customers place orders online when possible. If you need help with an order or have special circumstances, please contact your Account Manager.
Can I order for a Home Party, Pop-Up Shop, or event?
Approved Home Party, Pop-Up Shop, Special Occasion, event-based, occasional-use, or similar accounts may order based on their account type and approved access level. These accounts may be subject to a $200 minimum order requirement per order.
This minimum applies to each order and is not limited to the first order. This requirement is separate from any Drop Ship, Data Access, or other account-specific requirements that may apply to a customer's approved account type.
This minimum applies to each order and is not limited to the first order. This requirement is separate from any Drop Ship, Data Access, or other account-specific requirements that may apply to a customer's approved account type.
I need my order out today. What is the latest I can submit my order?
Orders submitted before 12:00 PM PST are prioritized for same-day processing when possible. Processing times may vary based on order volume, inventory, account status, and carrier pickup schedules.
What if I need to add to or change an order I already submitted?
Please contact your Account Manager immediately. We cannot guarantee changes or cancellations after an order has been submitted, especially if the order has already been processed, closed, or shipped.
Changes made after order submission may delay shipping.
Changes made after order submission may delay shipping.
How are backorders handled?
Unless otherwise specified, backorders may be canceled if an ordered product becomes unavailable. Upon request, we may be able to substitute a similar item when possible. For stock updates, customers can use product availability tools on the website or contact their Account Manager.
What is an ETA?
ETA means Estimated Time of Arrival. It is the expected time when a product may arrive at the Honey's Place warehouse. ETAs are based on supplier information and may change.
Catalogs and Buyer Resources
How can I receive a catalog?
Please contact your Account Manager or request a catalog with your next order.
Can I request manufacturer catalogs?
Yes. Please contact your Account Manager to ask about manufacturer catalog availability.
Can I use buyer resources to help with purchasing?
Yes. Honey's Place may provide catalogs, buyer resources, product updates, and other helpful materials for approved wholesale customers.
Pricing and MAP Policies
Are the prices listed on your website wholesale?
Yes. Honey's Place is a wholesale-only distributor. Approved customers who are logged in can view wholesale pricing. Pricing may vary based on account type, manufacturer rules, promotions, or account-specific terms.
Do I have to buy cases to get wholesale prices?
No. Many items can be ordered by the piece. Some products may be sold as displays, sets, or case packs depending on manufacturer packaging and product setup.
What should I retail items at?
Suggested retail pricing may vary by product, category, and manufacturer guidelines. Some items are subject to MAP policies, which must be followed when applicable.
Are there products with pricing or listing restrictions?
Yes. Some manufacturers require MAP or other listing restrictions. Customers are responsible for following applicable manufacturer policies and agreements.
Am I required to follow MAP policies?
Yes. Honey's Place customers must follow applicable MAP policies and manufacturer requirements. If you have questions about a specific brand or product, please contact your Account Manager.
Shipping Information
What carriers does Honey's Place use?
Honey's Place currently offers shipping through major carriers such as USPS, UPS, and FedEx. Available shipping options may depend on the order, destination, service level, and account setup.
How do you calculate shipping?
Shipping costs are based on carrier rates and may depend on package weight, dimensions, destination, service level, and other carrier rules.
Can I use my own shipping account?
Customers may be able to use their own shipping account depending on account setup and carrier requirements. Please contact your Account Manager or our accounting department for setup assistance.
How long will it take for my order to ship?
Honey's Place works to process orders as quickly as possible. Orders submitted before 12:00 PM PST are prioritized for same-day processing when possible, but processing times may vary.
Is my package shipped discreetly?
Yes. Orders are shipped discreetly using non-descript packaging with no identifying marks or branding whenever possible.
Who is responsible for shipping costs?
Customers are responsible for shipping charges associated with their orders. For international shipments, customers may also be responsible for import duties, taxes, customs charges, and related fees.
What if my package is returned to Honey's Place?
Returned or refused orders may be re-shipped at the customer's expense. Returned or refused orders may also be subject to restocking fees or additional shipping costs.
Do you offer international shipping?
Honey's Place may support international shipping and freight forwarding arrangements. Please contact your Account Manager for details.
Can I pick up my order?
Local pickup may be available by arrangement. Please contact your Account Manager for pickup requirements and timing.
Drop Shipping
Does Honey's Place offer drop shipping?
Yes. Honey's Place offers Drop Shipping for approved wholesale customers. Drop Ship orders are shipped directly from our Southern California warehouse using discreet packaging.
Drop Ship access may require additional review, approval, and completion of a separate Wholesale/Drop Ship Program Contract before Drop Ship access, data access, API access, data feeds, or related services are approved or activated.
View Drop Shipping information
Drop Ship access may require additional review, approval, and completion of a separate Wholesale/Drop Ship Program Contract before Drop Ship access, data access, API access, data feeds, or related services are approved or activated.
View Drop Shipping information
Are drop ship packages discreet?
Yes. Drop Ship orders are packed to be as discreet as possible. Honey's Place does not include branded materials, invoices, or packing slips in Drop Ship packages.
Do you send invoices to my drop ship customers?
No. To support discreet delivery, Honey's Place does not include invoices or packing slips in Drop Ship packages.
Do you offer custom packing slips?
For the most discreet experience, Honey's Place does not include packing slips or invoices with Drop Ship orders. If you have questions about Drop Ship options, please contact your Account Manager.
Do you ship drop ship orders to military addresses?
Honey's Place may ship to military addresses using available carrier services. Please contact your Account Manager if you have questions about APO, FPO, or military address shipments.
Do I need a California resale certificate for California drop ship orders?
If you are using Drop Shipping and your company is located outside California, a California resale certificate may be required to ship orders to California. Please contact your Account Manager if you are unsure.
What if my drop ship order is refused and returned?
Refused or returned Drop Ship orders may be subject to additional shipping costs, restocking fees, or account review. Please contact your Account Manager for assistance.
Are there fees or account requirements for Drop Ship accounts?
Select Drop Ship accounts may be subject to account-specific requirements for access to Honey's Place digital resources and website tools, including product data, API access, data feeds, images, descriptions, pricing, reports, online ordering, and related account features.
As of July 1, 2026, select Drop Ship accounts may be subject to a one-time $50 Drop Ship Activation Fee when the Drop Ship account is approved or activated.
After the first calendar month of account activation, select Drop Ship accounts may be subject to a $100 monthly Data Access Fee unless waived based on eligible product purchase activity.
Honey's Place reviews eligible product purchases at the end of each calendar month. If the account reaches at least $500 in eligible product purchases during that calendar month, the Data Access Fee will be waived for the following calendar month.
If the account does not reach $500 in eligible product purchases during that calendar month, the Data Access Fee may apply at the beginning of the following calendar month.
Account-specific fees may apply. Any applicable fees, requirements, or approved account terms will be disclosed during account review or before the related access or services are approved.
For complete details, please review the Wholesale Account Requirements and Data Access Policy.
As of July 1, 2026, select Drop Ship accounts may be subject to a one-time $50 Drop Ship Activation Fee when the Drop Ship account is approved or activated.
After the first calendar month of account activation, select Drop Ship accounts may be subject to a $100 monthly Data Access Fee unless waived based on eligible product purchase activity.
Honey's Place reviews eligible product purchases at the end of each calendar month. If the account reaches at least $500 in eligible product purchases during that calendar month, the Data Access Fee will be waived for the following calendar month.
If the account does not reach $500 in eligible product purchases during that calendar month, the Data Access Fee may apply at the beginning of the following calendar month.
Account-specific fees may apply. Any applicable fees, requirements, or approved account terms will be disclosed during account review or before the related access or services are approved.
For complete details, please review the Wholesale Account Requirements and Data Access Policy.
Product Data, Images, API, and Feeds
Can I access product images, descriptions, API access, or data feeds?
Product images, descriptions, API access, data feeds, pricing, reports, online ordering, inventory information, and related website resources may be available based on account type, approved access level, and applicable account requirements.
Access to these resources is not automatic for all customers. Honey's Place may review the customer's business type, sales channel, verification status, account activity, purchasing activity, and intended use of Honey's Place resources before granting or continuing access.
Select Drop Ship accounts may be subject to activation fees, Data Access Fees, data access requirements, service requirements, or other approved account terms.
Account-specific fees may apply. Any applicable fees or account-specific requirements will be disclosed during account review or before the related access or services are approved.
For more information, please review the Wholesale Account Requirements and Data Access Policy.
Access to these resources is not automatic for all customers. Honey's Place may review the customer's business type, sales channel, verification status, account activity, purchasing activity, and intended use of Honey's Place resources before granting or continuing access.
Select Drop Ship accounts may be subject to activation fees, Data Access Fees, data access requirements, service requirements, or other approved account terms.
Account-specific fees may apply. Any applicable fees or account-specific requirements will be disclosed during account review or before the related access or services are approved.
For more information, please review the Wholesale Account Requirements and Data Access Policy.
Do you have custom data feeds?
Honey's Place may provide data feed options for approved customers based on account type, approved access level, and applicable account requirements.
Available data may include product information, image references, category data, MAP, MSRP, wholesale pricing, customer pricing, inventory, and related product details.
Select Drop Ship accounts may be subject to activation fees, Data Access Fees, data access requirements, service requirements, or other approved account terms. Account-specific fees may apply.
Please contact your Account Manager for help reviewing the best option for your account.
Available data may include product information, image references, category data, MAP, MSRP, wholesale pricing, customer pricing, inventory, and related product details.
Select Drop Ship accounts may be subject to activation fees, Data Access Fees, data access requirements, service requirements, or other approved account terms. Account-specific fees may apply.
Please contact your Account Manager for help reviewing the best option for your account.
Can I use Honey's Place images on my retail website?
Image use may depend on account approval, approved access level, and applicable account requirements. Approved customers with access to product images and descriptions may use authorized content to help promote products purchased from Honey's Place for resale.
Please do not link directly to Honey's Place image URLs. Direct image links may break or stop displaying correctly.
Please do not link directly to Honey's Place image URLs. Direct image links may break or stop displaying correctly.
How often is inventory updated on the data feed?
Inventory update timing may vary by data source, feed type, and system processing. Please contact your Account Manager or our support team if you have questions about inventory timing for your approved data access.
Payment and Invoicing
Is my credit card secured?
Honey's Place takes payment security seriously. If you have questions about payment processing or account billing, please contact our accounting team.
When is my credit card charged?
If your account is set up on credit card terms, your card is generally charged before the order ships. If you have account terms, billing timing may depend on your approved account setup.
What forms of payment do you accept?
Available payment options may include major credit cards and other approved payment methods. Please contact your Account Manager or our accounting department for current payment options and account setup details.
Does Honey's Place offer net terms?
Net terms may be available by approval for qualifying accounts. Please contact your Account Manager if you would like to discuss available payment terms.
How does Honey's Place invoice?
Honey's Place generates invoices for customer orders. Some Drop Ship customers may have account-specific invoicing arrangements. Please contact your Account Manager or our accounting department for details.
Can my invoice display UPC numbers instead of Honey's Place item numbers?
Invoice display options may be available depending on account setup. Please contact your Account Manager or our accounting department for assistance.
Returns, Damages, and Defective Products
What is your return policy?
What if my order is damaged during shipping?
If your shipment is damaged during delivery, please document the damage and contact the carrier and your Account Manager as soon as possible. The carrier may require photos of damaged boxes or packaging.
What if I do not receive an item I was charged for?
Please contact your Account Manager immediately. Also check all packing material and boxes carefully, as smaller items can sometimes be missed while unpacking.
What is your policy for defective items?
Defective product returns may require a return authorization. Please contact your Account Manager or review our returns page for details.
Due to the nature of the products we sell, Honey's Place cannot accept items that have been used.
Due to the nature of the products we sell, Honey's Place cannot accept items that have been used.
Can I drop off returns if I am local?
Local return drop-off may be available only with prior approval and a return authorization. Please contact your Account Manager before bringing any return to the warehouse.
Product Information
How are products packaged?
Products are generally sold in the manufacturer's packaging. Manufacturers may update packaging, product images, or product details from time to time.
How often do you get new merchandise?
New merchandise arrives regularly. Approved customers can review new products through the Honey's Place website.
Can I search products by UPC?
Approved customers may search products using available search tools on the Honey's Place website. Search options may include item number, product name, manufacturer, or UPC when available.
Do you provide product testers?
Tester availability depends on manufacturer programs and product setup. Some testers may require a qualifying purchase. Please contact your Account Manager for details.
Do you provide free samples?
Honey's Place generally does not provide free samples. If you have questions about a product you are considering, please contact your Account Manager.
Website and Account Support
How can I make changes to my account?
To make changes to your account, including address, phone number, email address, business name, billing information, or shipping settings, please contact our accounting department or your Account Manager.
What if I am having technical issues with the website?
Please contact your Account Manager or customer support if you experience website issues. For the best experience, please use an up-to-date browser such as Chrome, Firefox, Safari, or Edge.
Do I have to receive promotional emails?
Customers may opt out of promotional emails where available. Please contact your Account Manager if you need help updating communication preferences.
Still Have Questions?
Our team can help with wholesale account setup, ordering, shipping, Drop Shipping, product data, website access, and account requirement questions.
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