Returns made clear

To keep your return request quick and smooth, we recommend the checklist below:

• Contact your Account Manager first to request an RMA number.
• Have your order number or invoice number ready.
• Keep all packaging, cartons, and packing material until the issue is resolved.
• If damaged or defective, take clear photos of the carton and product.
• Do not send used items (we cannot accept used products).
• Write the RMA clearly on the outside of each return box and include an item list inside.

An RMA stands for Return Merchandise Authorization. It is a reference number issued by Honey's Place that allows your return to be received, tracked, and processed correctly.

• All returns require an RMA number.
• RMAs help ensure your return is credited to the correct account and invoice.
• Write your RMA number clearly on the outside of each return box.
• Include a list of returned items inside the box.

To request an RMA, contact your Account Manager before sending anything back.

When you contact your Account Manager, having the details below helps us resolve your request faster:

• Order number or invoice number
• Item number(s) and quantity
• A short description of the issue
• Photos (recommended for damaged cartons or product issues)
• Whether you prefer replacement (when available) or credit (when applicable)

Return processing typically begins once the return is received and verified with the approved RMA.

For local drop-offs, returns are typically processed within 7-10 business days. Processing times may vary based on volume and the type of request.

After processing, a credit memo (when applicable) will be sent by email.

In most cases, return shipping is the customer's responsibility unless otherwise stated or approved. Your Account Manager will confirm the best next step based on the situation.

We recommend insuring return packages and using a trackable shipping method.

Honey's Place accepts returns only when a return has been approved and an RMA number has been issued. Due to the nature of the products we sell, we cannot accept any items that have been used.

If you have questions about whether an item qualifies for return, contact your Account Manager.

If your boxes are damaged during shipping, you must file a claim with the carrier upon delivery. Carriers often require photos of the damaged boxes and packaging materials.

Keep all packing materials and take pictures immediately. Then contact your Account Manager so we can help guide you.

For more information, please see our damaged products policy: Damaged Products Policy

This is rare, since every item is scanned before shipping to keep mistakes at a minimum. However, if an error occurs, contact your Account Manager immediately.

Please check all packing materials and the inside of the box carefully, as smaller items can be easily missed while unpacking.

Any products with manufacturing defects must be returned within 90 days of receipt with an RMA number.

Note: Due to the nature of the products we sell, Honey's Place cannot accept any items that have been used.

Return eligibility can vary by product and circumstance. Your Account Manager can confirm eligibility before you send anything back.

Some items may be considered final sale or not eligible for return credit, including discontinued, sale, or special order items.

In some cases, an exchange may be possible depending on the item, availability, and the reason for the request.

The fastest way to confirm your options is to contact your Account Manager with your order number and item details. They can advise whether a replacement, exchange, or return credit is the best next step.

Yes. An RMA is still required and must be issued by your Account Manager.

Returns cannot be given directly to the warehouse. Please give your returned merchandise to your Account Manager so it can be processed properly.

Returns are typically processed within 7-10 business days.