Honey’s Place Return Policy 

Shipping within the United States

 Honey’s Place strives to ship all orders received before 2:00 PM Pacific Standard Time, same business day from our warehouse located in San Fernando, CA.  We work with all of the major carriers including UPS, FedEx & USPS.  The customer is responsible for all freight charges, insurance, any C.O.D. fees and any other fees. You can also use your own third party shipping account to ship out your orders. All orders are shipped F.O.B. San Fernando, California. Please feel free to contact Honey’s Place Account Manager with any questions. 

International Shipping 

As a wholesale adult distributor, Honey’s Place offers several options for international orders. We can ship USPS International, UPS International, FedEx International or we can use your freight forwarder agent. All orders are shipped F.O.B. San Fernando, California.  Please be aware that Honey’s Place is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries. For more information or to call your account manager simply dial your local International Access Code and then +1-818-256-1101.


Changes or Cancellations of Existing Orders

Honey’s Place works very hard to get your order out as soon as possible.  Our goal is to ship out all orders received before 1:00 PM PST. If you need to make a change or cancel an existing order, please call or email your account manager immediately at 800-910-3246 so they can make the necessary changes.

Please Note: If your order has been shipped or you have already received a notification that your order is complete along with your order’s tracking number, we will not be able to modify or cancel your order.


Back Order Policy

Honey’s Place will cancel all back orders if a product becomes unavailable on an order unless otherwise requested by our customers. Please contact your account manager to discuss other options.


Defective Policy

We strive to provide the best customer service in the wholesale sex toy industry. We have an easy returns process. Products with manufacturing defects must be returned within 90 days from receipt. Contact your sales representative regarding a return.  Please note that returns must include a return authorization number (RMA). 

  • Your Account Manager will issue you an RMA # for the approved items
  • List all of items, on paper, that you are returning and place that list inside the box
  • Please put your RMA # on your return box to expedite the process
  • Once the return is shipped back to Honey’s Place to be processed, a credit memo will be sent to you via e-mail


Honey’s Place is not responsible for lost, stolen, or damaged packages. We recommend that all packages are fully insured for your return order in the case it is lost or damaged.  We also recommend that you use a carrier that can provide you with proof of delivery for your protection.

Note:  For customers with multiple accounts, please make sure customer account # matches the items purchased in order to receive the proper credit. Our system verifies whether the customer requesting the credit has purchased an item for each account.

Refused/Returned Orders

The customer will be charged a 20% restocking fee and all shipping charges on refused orders. Refused or returned orders can be re-shipped with our customer’s approval at the additional shipping cost. Please be aware that refused orders can cause your account to be placed on a “Prepaid Only” status. 

Note: All credits are only for the items that were purchased directly from Honey’s Place. 

Honey’s Place does not take responsibility for stolen, lost or damaged packages with any carrier. Because packages get lost or damaged in transit, we recommend your return packages be fully insured.   We also recommend using a carrier such as UPS or FedEx that can provide proof of delivery for your protection. 

Damaged Products
All merchandise leaves our distribution warehouse in perfect condition. All damaged goods must be reported to Honey’s Place within 7 days from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, a claim must be filed at the time of delivery with the carrier. If possible, please make sure the driver notes the damage. Honey’s Place asks that you take pictures of the damages to help document your claim.  We also ask that you save the original cartons and packing material for the carrier to inspect, as this is required by all carriers. Please contact your sales representative with your claim reference number assigned by the carrier and we will be there to support you.

Discontinued, Sale or Special Ordered Items

No discontinued, sale or special ordered items will be eligible for a return credit.

Shortages

All orders that leave the Honey’s Place Warehouse are scanned directly into each box before shipping so we can keep mistakes down to a minimum.  However on occasion an error may occur. Please double check all boxes including the packing material, many times smaller items get missed when unpacking the order.   If any item is missing, please contact your account manager ASAP so that we can get this resolved for you.